Privacy Policy

Smith Academy ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online learning platform.

Please read this Privacy Policy carefully. By using Smith Academy, you agree to the collection and use of information in accordance with this policy.

If you do not agree with our policies and practices, please do not use our Platform. We may update this Privacy Policy from time to time, and we will notify you of any changes by posting the new Privacy Policy on this page.

We collect several types of information from and about users of our Platform:

Personal Information:

• Name, email address, phone number, and mailing address

• Username and password for your account

• Profile information, including profile photos and biographical information

• Payment information (processed securely through third-party payment processors)

Usage Information:

• Course progress, completion status, and learning analytics

• Interactions with course content, instructors, and other students

• Device information, including IP address, browser type, and operating system

• Log data, including access times, pages viewed, and features used

Content Information:

• Course enrollments, assignments, and submissions

• Reviews, ratings, and feedback you provide

• Communications with instructors, students, and support staff

We collect information in the following ways:

Directly from You:

• When you register for an account

• When you enroll in courses or make purchases

• When you communicate with us or other users

• When you complete forms, surveys, or provide feedback

Automatically:

• Through cookies and similar tracking technologies

• Through your use of the Platform and interactions with content

• Through analytics tools that track usage patterns

From Third Parties:

• Payment processors when you make purchases

• Social media platforms if you connect your account

• Service providers who assist in platform operations

We use the information we collect for various purposes:

To Provide and Improve Services:

• Deliver course content and learning materials

• Process enrollments and payments

• Track your progress and provide personalized learning experiences

• Improve our Platform, courses, and services

To Communicate with You:

• Send course updates, notifications, and announcements

• Respond to your inquiries and provide customer support

• Send marketing communications (with your consent)

• Notify you about changes to our services or policies

For Security and Compliance:

• Protect against fraud, unauthorized access, and security threats

• Enforce our Terms and Conditions

• Comply with legal obligations and respond to legal requests

For Analytics and Research:

• Analyze usage patterns to improve user experience

• Conduct research and development

• Generate aggregated, anonymized reports

We may share your information in the following circumstances:

With Your Consent:

• When you explicitly authorize us to share your information

With Instructors:

• Course instructors may access your enrollment information, progress, and course-related communications

With Service Providers:

• Third-party companies that help us operate the Platform (hosting, payment processing, analytics)

• These providers are contractually obligated to protect your information

For Legal Reasons:

• To comply with legal obligations, court orders, or government requests

• To protect our rights, property, or safety, or that of our users

• In connection with a business transfer, merger, or acquisition

Aggregated or Anonymized Data:

• We may share aggregated, anonymized data that cannot identify you individually

We use cookies and similar tracking technologies to track activity on our Platform and store certain information.

Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function properly

• Performance Cookies: Help us understand how visitors interact with our Platform

• Functionality Cookies: Remember your preferences and settings

• Advertising Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Platform.

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest

• Secure authentication and access controls

• Regular security assessments and updates

• Limited access to personal information on a need-to-know basis

• Secure payment processing through certified third-party providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Provide you with our services

• Comply with legal obligations

• Resolve disputes and enforce our agreements

• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

Course progress and completion records may be retained for educational and certification purposes even after account deletion.

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability:

• Request access to your personal information

• Request a copy of your data in a portable format

Correction and Deletion:

• Request correction of inaccurate information

• Request deletion of your personal information

Opt-Out:

• Unsubscribe from marketing communications

• Disable cookies through your browser settings

Account Controls:

• Update your account information at any time

• Delete your account through account settings

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Smith Academy is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information from our records upon verification.

If you are under 18, you must have parental consent to use our Platform.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using our Platform, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page

• Updating the "Last Updated" date

• Sending you an email notification (for material changes)

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@smithacademy.com

Support: support@smithacademy.com

We will respond to your inquiries within 48 hours during business days.

For data protection inquiries, please include "Privacy Policy" in your subject line.